Delivery Information
We deliver grocery orders in Kigali. Confirm delivery availability and the current fee for your address at checkout.
Delivery times
- Kigali: typically 30–40 minutes.
- Other areas: availability and estimated timing are confirmed for the selected address at checkout.
Payment
Pay with MTN Mobile Money using the instructions shown during checkout. Product prices are shown in Rwandan francs (RWF).
Tracking your order
Sign in to your customer account and open My Orders to follow your order status from confirmation to delivery.
Returns
If an item arrives damaged or incorrect, contact us within 24 hours of delivery and we will help resolve it.
Frequently asked questions
How long does delivery take?
Kigali orders typically arrive within 30–40 minutes. Actual delivery time can vary with the delivery area, traffic and order conditions.
What payment method do you accept?
Checkout currently supports MTN Mobile Money. Follow the payment instructions shown during checkout.
Do you deliver on weekends?
Yes. We deliver 7 days a week.
How is the delivery fee calculated?
The delivery fee is calculated from the delivery location. The current fee is shown at checkout before you confirm your order.